Refund Policy

At Ashabi Skincare, we want you to be satisfied with your order. This Refund & Returns Policy explains how cancellations, returns, refunds and issues with products are handled.

1. Cancelling an Order

If you wish to cancel or make changes to an order, please contact us as soon as possible at ashabiskincare@gmail.com or +44 7438 553568.

If your order has already been processed or dispatched, we may not be able to cancel or amend it.

Nothing in this policy affects any cancellation rights you may have under applicable UK consumer law.

2. Returns

If you wish to return a product, please contact us before sending anything back so that we can provide the appropriate return instructions.

For hygiene and safety reasons, certain cosmetic or skincare products may not be eligible for return once they have been opened or their seal has been broken, except where the product is faulty, damaged, incorrect or otherwise where you have a legal right to a remedy.

Products being returned should be kept in their original condition and packaging where reasonably possible.

3. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please provide:

• Your name and order number
• Details of the issue
• Photographs of the product and packaging where appropriate

We will review the issue and provide an appropriate remedy in accordance with your legal rights.

4. Refunds

Where a refund is due, it will normally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Original or return delivery costs will be handled in accordance with your applicable consumer rights and the circumstances of the return.

5. Reactions or Product Suitability

Everyone’s skin is different, and individual results may vary.

Please review product ingredients before use, particularly if you have known allergies or sensitivities. Where appropriate, we recommend carrying out a patch test before full use.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate medical advice where necessary.

This does not affect your statutory rights where a product is faulty or otherwise does not meet applicable legal requirements.

6. Contact Us

For cancellations, returns, refunds or problems with an order.